The Digital Transformation Imperative in Financial Services
WEBThe role of financial services in the economy and society is evolving. The Deloitte Center for Financial Services is dedicated to helping leaders succeed through these changes with data-rich, fact-based research that provides timely insights on the most pressing issues facing the industry.
Disruptive Digital Technologies in the Financial Services Industry
WEBTo find out, Deloitte sponsored a survey of executives in the banking, capital markets, wealth management, and insurance sectors of the financial services industry. The result: Respondents indicated that they’re enthusiastic about AI, robotics, and blockchain, but many expressed some wariness over risks inherent in disruptive digital ...
WEB90%. 90% of respondents agree or strongly agree that digital technologies are disrupting the industry to a great or moderate extent. AND. 93%. 93% of those with a digital strategy agree or strongly agree that the objective of their digital strategy is to enhance customer experience and engagement. YET.
Digital Financial Services for Financial Inclusion: Tools for ... - CGAP
WEBDec 1, 2017 · While digital financial services have delivered substantial financial inclusion benefits and unlocked life-changing opportunities for consumers, CGAP’s latest research finds that they have exacerbated existing consumer risks and continue to introduce new and ever-evolving risks—some outgrowing consumer adoption rates.
Seven Forces Shaping the Future of Financial Services
WEBFinancial services organizations have historically played a number of fundamental roles in enabling and shaping the modern world. The seven forces for change discussed previously present financial services companies with the opportunity to perform these roles in more direct, personalized, and socially responsible ways.
Digitalization in banking | Deloitte Insights
WEBSep 7, 2021 · Jonathan is a principal in the Financial Services practice of Deloitte focused on Customer Strategy & Applied Design and lead for Deloitte Digital's Applied Innovation offering. He brings 20 years of experience consulting organizations on various strategy projects and transformation programs, including those for growth strategy, customer ...
Digital Financial Services in Indonesia - Deloitte SEA
WEBFor Indonesia, Digital Financial Services (DFS) may well be the next big thing, combining existing mobile phone usage and the country’s increasing appetite for financial services. The prospective entry of millions of unbanked and underbanked consumers into the financial system is the result of the increasing prevalence of mobile devices.
Digital Transformation in Financial Services | Deloitte US
WEBMany financial institutions are embracing digital innovation to help them tackle these shifting market dynamics. Save for later Prior to COVID-19, the financial services industry was evolving at a rapid pace, driven by changing customer expectations, heightened competition from incumbents and new entrants, evolving regulations, and advancements ...
Digital Financial Inclusion | CGAP Research & Publications
WEBDigital Financial Inclusion. March 2015. Download. With the prospect of reaching billions of new customers, banks and nonbanks have begun to offer digital financial services for financially excluded and underserved populations, building on the approaches that have been used for years to improve access channels for those already served by banks ...
What is Digital Financial Inclusion and Why Does it Matter?
WEBMar 10, 2015 · Defining the key components of “digital financial inclusion”. “Digital financial inclusion” can be defined broadly as digital access to and use of formal financial services by excluded and underserved populations. Such services should be suited to customers’ needs, and delivered responsibly, at a cost both affordable to customers and ...