NJ Transit filled the vacant customer advocate role Thursday with a French man who has experience in transit operations worldwide.

NJ Transit board member Shanti Narra spoke the words that commuters have waited four years to hear, the agency finally hired a customer advocate to represent rider interests.

NJ Transit has named Franck Beaumin as the agency’s customer advocate, filling a position vacant for four years. Beaumin, a native of France, brings diverse international experience to the position. He has been a consultant on a bus rapid transit project in Bangladesh;

Franck Beaumin has been named the new customer advocate by the NJ Transit Board of Directors to fill a role that has been vacant for years.

The next time your NJ Transit bus drives right past you or your train loses service, you'll have a customer service advocate to hear your woes. The NJ Transit Board of Directors on Thursday, Oct. 10 named its customer service advocate.