Dr. Chris Hillman, Global AI Lead at Teradata, joins eSpeaks to explore why open data ecosystems are becoming essential for enterprise AI success. In this episode, he breaks down how openness — in ...

As most of you know, EMA has been actively working to research and develop best practices around the planning and deployment of the IT Infrastructure Library’s Configuration Management Database.

The Configuration Management Database (CMDB) is well recognised as a cornerstone structure when it comes to the implementation of the Information Technology Infrastructure Library (ITIL) framework and ...

Many of you are probably more than aware that the IT Infrastructure Library’s Configuration Management Database is a topic that I like to write about it. And probably a good number of you will ...

The Art of Service, the leading provider of IT Management Education solutions today released the updated version of the Configuration Management Toolkit. The Configuration Management Tool Kit provides ...

For many local CIOs, the term IT infrastructure library (ITIL) sounds more like another acronym-based concept for vendors to pitch new and puzzling products. But ITIL is no longer a buzzword. It has ...

Over the last two decades, ITIL has become the de-facto industry standard for managing IT services. IT service management tools and processes were developed and implemented to execute ITIL standards.

What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.