Google LLC wants to help customer experience agents be more productive and helpful with the addition of a new tool in Chrome OS Enterprise, called the Desk Connector. In a blog post today, ChromeOS ...

Google launched ChromeOS Desk Connector in late October 2022. The feature enhancement, which adds the ability to create a new "desk," or collection of apps/windows/tools for a specific customer ...

Support.com, Inc. (NASDAQ: SPRT), a leader in technical support solutions for businesses and consumers with over 20 years of experience managing a remote U.S.-based workforce, announces today that it ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

A joint venture between TurningPoint and DSFederal has won a 51-month, $9.9M task order to provide help desk support to contact centers administered by the Centers for Medicare and Medicaid Service.