Chatbot technology is going to revolutionize how we use websites and apps in the future. ... Here’s How to Design an Engaging Chatbot Personality . Written by Dianna Labrien.

As for any creative enterprise, in bot design, the devil is in the details. At BotSociety , we really care about chatbot design, so we have put together a small list of the most common mistakes ...

Around this time last year, chatbots weren’t on our radar, generally speaking. Sure, AI-powered conversations with brands, a la Apple’s Siri and Amazon’s Alexa, have been around for some time.

When building a chatbot, the overriding aim is to develop a system that closely replicates and simulates human conversation, while driving engagement and customer satisfaction.

Chatbot design can exploit our "heuristic processing," inviting us to wrongly assign moral responsibility. Dishonest human-like features compound the problems of chatbot misinformation and ...

In response to ChatGPT and others, Google is planning to add direct answers to Search. A new report details one possible design for a chatbot in Search as Google ramps up internal testing ...