It’s just a few minutes a day for a few agents in your call center. What’s the big deal? Can you quantify the impact that a lack of schedule adherence has on your call center? Here are a few ...

Leading call-tracking platform offers customers the ability to sign up for proactive monitoring and compliance threat/fine mitigation MILLERSVILLE, Md. – January 7, 2025 - CallTrackingMetrics, a ...

Canadian call centers were recently estimated by U.S. law enforcement authorities to be doing US$100 million in illegal business annually in the U.S. In comparison, InternationalStaff.net estimates ...

Contact centers want strong customer experience practices in place. At the same time, they must comply with federal regulations. Not only must contact center leaders and agents have strong ...

In addition to the “how fast” measures outlined above, perhaps a more significant indicator of customer satisfaction is “how well” the contact was handled, indicated by the following measures. The ...

BROWNSBURG, INDIANA, USA, July 3, 2023/EINPresswire.com/ -- As a 20-year PACE member, Contact Center Compliance’s extensive experience in compliance best practices ...

This white paper, “Reduce Compliance Risk in Your Call and Contact Center With AI,” from Veritone, discusses how compliance represents a major risk for contact centers, with violations potentially ...

MILLERSVILLE, Md., Jan. 7, 2025 /PRNewswire/ -- CallTrackingMetrics, a leading call-tracking and analytics provider, announced a strategic partnership with Contact Center Compliance today. Contact ...