Small businesses such as hotels, auto dealer service centers and professional offices typically make use of a front desk area to greet and serve customers. A clean, efficient front desk operation ...

Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired. I’ve been preaching this for years. Yet it still surprises me that ...

A look at how truly engaging your front-line workforce will improve customer service. Customer service is more important than ever in our digital age. According to a recent report by PwC, 73 percent ...