At times, the priorities of employers, employees and customers can seem at odds with one another. But when it comes to the delivery of a modernized user experience, most stakeholders have similar ...

Competent marketers aim to popularize the company’s business and help create consumer awareness. Marketers have a pivotal relationship with customers. They are the key players in defining customer ...

Elevating the citizen experience is a key goal for state and local agencies as they face pressure to modernize digital services for constituents and improve working conditions for employees. Often, ...

Earlier this year at its annual Dell Technologies World conference, Dell Technologies Inc. debuted broad upgrades to its APEX portfolio. As a part of those upgrades, Dell said it sought to provide ...

Elevating the customer experience (CX) is a key goal for business and IT leaders. They face pressure to offer a satisfactory CX without drawing employees or customers away. In last year’s U.S.

Brian T. Horowitz is a writer and editor covering enterprise IT, innovation and the intersection of education and technology. Elevating the student experience is a key goal for higher education IT ...

Greg Hanover is CEO of Liveops, a top US-based virtual contact center. He's an inspired leader, driven to deliver better business outcomes. There’s no denying that customer experience (CX) has a ...

Forget the ho-hum chicken dinners and Santa hats. This year, planners are taking events from ordinary to next level. The goal is not only to make a big impression but also to boost engagement and ...

MIAMI GARDENS: After making history as one of the few women to own the rights to a major college sports property, Kendra Bullock is now working to elevate the next generation of women leaders. Kendra ...

So you don’t want to pay thousands of additional dollars for a few extra hours of comfort on a travel day, but need an escape from the economy class experience at the airport? Thankfully, you can.