WhiteSands Alcohol & Drug Rehab has published a new resource on its website examining a patient-reported recovery experience ...

Health systems are investing heavily in the patient experience. At Springfield Clinic, that strategy is critical to continued sustainability in a complex market. Despite recent missteps by disruptors ...

As we come to the end of another year, the changes and challenges of 2025 could yield opportunities for patient experience work in 2026. At the start of this year, we anticipated the launch of a new ...

Treasure Coast Community Health is expanding services with two new centers and consolidating operations in Indian River ...

CommonSpirit uses a single source of truth for patient experience data to align leaders and improve care across ...

Healthcare executives offer insights on strengths of patient experience programs, performance in HCAHPS scores, and barriers in patient experience efforts. After shifting away from an emphasis on ...

UPMC Washington Physicians Group has been recognized among the nation’s top performers in patient experience, earning the ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Failing to meet demands for transparency, digital accessibility and personalized engagement not only risks losing patients, ...

"Technology is helping close operational gaps in patient access, but the industry still must address financial and staffing ...

In 1386 providers, better teamwork related to higher patient Net Promoter Score (NPS), and the relationship between provider experience and NPS was mediated by teamwork. Objectives: We previously ...

Some patients become advocates because everything went right: the diagnosis was made early, the surgery went well, the cancer-driving mutation was found and communicated to other family members, ...