In the footrace to roll out AI within the workforce, companies are bound to slip up along the way. IBM has been open about its dedication to build, implement, and scale company-wide AI, and over ...

IBM logo is seen on the office ... following the surge in interest in generative AI tools following the success of OpenAI’s ChatGPT chatbot. IBM has been ... -19% in 2022, and 24% in 2023 ...

That didn’t make staffers happy. Before that moment, IBM’s HR department had an employee CSAT score—which measures an individual’s satisfaction—of +19, on a scale from -100 to +100.