How does a contact center know it’s consistently delivering high quality service? It begins with setting metrics. The right metrics or key performance indicators (KPIs) should effectively measure a ...
The contact center is central to digital transformation, but to determine its effectiveness, business leaders must measure several key performance indicators (KPIs). However, one of the problems is ...
Part of any digital transformation is measuring the key performance indicators (KPIs) for your customer-facing operations -- i.e. your contact center (see "Measuring the Effectiveness of Digital ...
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