This template from a customer experience expert lets you map out how customers interact with your business, through five key stages. Aileen Day May 17, 2021 3 min read 0 ...

While there’s no perfect version of customer journey mapping, I’m a big fan of Jay Baer’s Content Marketing Institute. Last month they published a great template to help you map your ...

Putting it all Together A customer journey map template To create a customer journey map, focus on a single buyer persona, and proceed through the customer journey as if you were in his or her shoes.

Creating a customer journey map serves multiple purposes, including: • Comprehending user responses: Customer journey maps enable you to put yourself in the customers' shoes to better understand ...