Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.) ...

Touch-point analysis uncovers powerful customer insights as well ... brand equity, and overall profitability of specific customer segments. The shifts in some of these metrics will likely occur over ...

Tim’s bits: In today’s tariff turbulent business environment, delivering a superior customer service experience is key for sustained profitability. The elements of customer service I have ...

Explore how real-world brands are using AI to understand their audiences, anticipate churn and personalize at scale.

Let's explore some key strategies that you can implement to maximize your business's profitability while ensuring sustainable growth. 1. Focus on customer retention. One of the most effective ways ...

During this period, the company recorded an operating profit of Rs 1,500 crore, he added. The minister said that BSNL has added 55 lakh customers since June last year. "You will be glad to know ...

If your organization hasn't examined its pricing strategy recently—and implemented a value-based approach—it may be surrendering not only a significant amount of profit but value, both to your company ...

Profit margin is a ratio commonly used to measure ... A very costly item, like a high-end car, may not even be manufactured until the customer has ordered it, making it a low-expense process ...