Here are 11 essential call center metrics and KPIs that can help you to better measure and improve the performance of your call center.

How to Report Metrics & KPI. Reports on metrics -- the measurements used to assess some aspect of a company's performance -- are worthless if managers cannot turn the data into results. Key ...

The evolution of contact centre metrics: Success in the digital age beyond numbersIssued by Coligo GroupJohannesburg, 25 Feb 2025Visit our press officeFrom data to insights: Redefining contact ...