Sometimes, the best way to empathize is by recognizing how much emotional work they’ve had to do. By saying, “That must have ...

But sometimes, that knee-jerk apology hints at deeper social anxieties you might not be fully aware of. It’s not about blame ...

Fortunately, I have a list of 10 effective phrases to replace saying "sorry." Even as a therapist, I tend to say sorry more than I should. It’s a natural reflex, especially if you’re a people pleaser.

Elton John and Bernie Taupin wrote the hit song decades ago, and "Sorry" continues to seem to be the hardest word. Learn why and what to do about it.