LiveChat offers live chat and help desk software for businesses. Through a new integration with the company’s other product, ChatBot, it has released new chatbot capabilities designed to help ...

Hiring isn’t broken because we lack tools. It’s broken because our tools don’t act. In my conversations with TA leaders at some of the world’s most respected companies, the same challenges come up ...

Global research and advisory firm Gartner predicted in 2023 much of what we are experiencing today. Generative AI, digital customer service, and conversational user interfaces are transforming the ...