Shoppers can’t stand when toothpaste, deodorant and other items are locked up behind glass display cabinets at stores.

Walgreens’ plan to combat increasing theft by locking products up at their stores has hurt sales, the company’s CEO said in a recent earnings call.

Cooler Screens shut down access to hundreds of the digitized fridge doors, which Walgreens claims affected sales.

Keeping products under lock and key dissuaded customers from purchasing them, Walgreens said in earnings call.

The convenience store chain is still committed to covering its refrigerators and frozen food aisles with on-screen ads, ...

Walgreens Boots Alliance CEO Tim Wentworth conceded that locking up products in order to combat retail theft had a negative impact on stores. During an earnings call on Friday, executives ...

Walgreens and other retailers have had to combat so-called "retail shrink," or the loss of inventory from causes other than sales, Wentworth noted. The company took steps to secure more products ...

The CEO of Walgreens suggested that placing their products under lock and key may have actually backfired. "When you lock things up … you don't sell as many of them," he said. Walgreens’ plan ...