Salesforce CEO Marc Benioff indicated Microsoft's Copilot agents' announcement illustrates panic mode, further highlighting ...

Microsoft Copilot Studio, a toolchain enabling companies to develop custom AI assistants, enters public preview in November. The assistants, which Microsoft calls "agents," can fulfill various ...

While ServiceNow has rapidly gained share by displacing legacy vendors in the help desk function, as the company continues to expand into areas outside of IT, it will increasingly encounter new ...

The best cloud brokers make it simpler and easier to manage a range of cloud computing services under a single platform. The ...

Microsoft has been slowly but steadily gaining share in Salesforce's key CRM-software market. Generative AI may be a new ...

Microsoft launches autonomous AI agents for Dynamics 365, challenging Salesforce's Agentforce in the race to dominate ...

Microsoft will launch autonomous AI agents in November, taking on Salesforce's Agentforce. The public preview expands Copilot ...

(GeekWire File Photo / Todd Bishop) AI agents are reigniting the competition between Microsoft and Salesforce. Microsoft announced 10 new AI agents for its Dynamics 365 line of business ...

Commissions do not affect our editors' opinions or evaluations. The Salesforce brand name is practically synonymous with customer relationship management (CRM), but it’s far from the only option ...

TrueDialog for Salesforce Marketing Cloud Engagement empowers companies to seamlessly add SMS into personalized journeys.