NJ Transit filled the vacant customer advocate role Thursday with a French man who has experience in transit operations worldwide.

NJ Transit board member Shanti Narra spoke the words that commuters have waited four years to hear, the agency finally hired a customer advocate to represent rider interests.

NJ Transit has named Franck Beaumin as the agency’s customer advocate, filling a position vacant for four years. Beaumin, a native of France, brings diverse international experience to the position. He has been a consultant on a bus rapid transit project in Bangladesh;

Franck Beaumin has been named the new customer advocate by the NJ Transit Board of Directors to fill a role that has been vacant for years.

There, he focused on Urban Networks in Developing Countries and Planning Policies, graduating with two master’s degrees.Following his higher education, Beaumin worked as a consultant on a $500 million Bus Rapid Transit (BRT) project in Bangladesh,