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Customer Loyalty Index: Almost half of Gen Z and Millennials abandoned a brand because they grew bored with them
Key findings in the SAP Emarsys Customer Loyalty Index 2024 include generational differences and the role of CX in retention.
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Everything’s connected: Industry convergence in engineering, construction, and real estate
Industry convergence is driving growth outside traditional business models, especially in construction, engineering, real ...
the-future-of-commerce3d
How distributed energy resources are disrupting the utilities industry
Distributed energy resources are sources of localized clean energy that are usually under 10 megawatts and produced by ...
the-future-of-commerce4d
G2 Fall 2024 reports: SAP CX solutions haul in 139 leadership rankings
In the latest G2 Fall 2024 Reports, SAP Customer Experience solutions earned 139 Leader positions across multiple market ...
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SAP wins 10 best-in-class distinctions in POI 2024 report
SAP won 10 best-in-class distinctions in the POI 2024 Consumer Goods Enterprise Planning and Retail Execution Vendor Panorama ...
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The construction industry has a productivity problem: How Gen AI can help fix it
Construction productivity is stagnant, but AI promises to help the industry change that by streamlining processes and ...
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Loyalty program KPIs: 6 metrics your CFO cares about
By focusing on loyalty program KPIs that directly impact the bottom line, loyalty managers can communicate their program's ...
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As US port strike begins, supply chain and economic upheaval loom
A port strike on the East and Gulf Coasts could lead to supply chain disruption, stock shortages, and higher consumer prices, ...
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Erin Raese
As the Global SVP of GTM & Strategy at Annex Cloud, Erin Raese leads the vision and execution of customer growth strategies for the leading customer loyalty and retention platform. With over 20 years ...