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About our work at AHRQ. The Agency for Healthcare Research and Quality's (AHRQ) mission is to produce evidence to make health care safer, higher quality, more accessible, equitable, and affordable, and to work within the U.S. Department of Health and Human Services and with other partners to make sure that the evidence is understood and used.
Section 4: Ways to Approach the Quality Improvement Process
Download Section 4: Ways To Approach the Quality Improvement Process (PDF, 457 KB). Health care delivery systems that are working to improve patient experience can face daunting challenges, reflecting the need to align changes in behavior and practices across multiple levels and areas of the organization.
What Is Patient Experience? - Agency for Healthcare Research and ...
Patient experience encompasses the range of interactions that patients have with the healthcare system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other healthcare facilities. As an integral component of healthcare quality, patient experience includes several aspects of ...
Quality Improvement (QI) Toolkit with Templates, Instructions, and ...
This toolkit consists of 10 tools and templates—with instructions and examples—for primary care practices to use to improve quality. Tools include: cause and effect diagram, failure modes and effects analysis, histogram, Pareto chart, and scatter diagram.
Key elements of IDEAL Discharge Planning. Include the patient and family as full partners in the discharge planning process. Educate the patient and family in plain language about the patient’s condition, the discharge process, and next steps throughout the hospital stay. Assess how well doctors and nurses explain the diagnosis, condition ...
The IDEAL Discharge Planning strategy highlights the key elements of engaging the patient and family in discharge planning: Include the patient and family as full partners in the discharge planning process. Discuss with the patient and family five key areas to prevent problems at home:
Module 3: Best Practices in Fall Prevention—Training Guide
Slide Script; Slide 1 . Say: Module 3 introduces best practices and how to determine which fall prevention practices you want to use in your hospital. Slide 2 . Say: For this training, best practices are defined as those care processes that, based on literature and expert opinion, represent the best way we currently know of to prevent falls in the hospital.
Patient Education and Engagement | Agency for Healthcare …
Patient Engagement. AHRQ has many patient engagement guides and tools for hospitals, primary care, and other settings to help improve interactions between providers and patients and their families. Below are health literacy tools that promote engagement. The Toolkit for Engaging Patients to Improve Diagnostic Safety contains two strategies: Be ...
Fall TIPS: A Patient-Centered Fall Prevention Toolkit
Fall TIPS is a nurse-led, evidence-based fall prevention intervention that uses bedside tools to communicate patient-specific risk factors for falls and uses a tailored prevention plan. The toolkit provides care team members with the information they need to routinely engage in the fall-prevention process.
Tool: SBAR | Agency for Healthcare Research and Quality
SBAR is one of the most widely used TeamSTEPPS tools for many reasons: Structured communication tools such as SBAR can enhance communication between members of the healthcare team. SBAR provides a vehicle for individuals to speak up and express concern in a concise manner. SBAR is useful for framing any conversation, especially critical ones ...