See everything Route has to grow your business. Route offers shipping protection, fast issue resolution, package tracking, product recommendations, and carbon neutral shipping.

If it qualifies for coverage, Route automatically initiates whichever resolution your customer selected during the claims filing process—a replacement order, refund, store credit, gift card, …

Generic tracking pages kill post-purchase engagement. With Route, customers track 11+ orders per month and check their package status 8-10 times. Keep your brand top-of-mind and direct …

Search for answers to common problems and get support from our team.

Apr 23, 2025 · Resolutions taken by Route’s team directly are marked as “Route Refunded” or “Route Replacement”, and no reimbursement is needed for these resolution types, as Route …

All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines. This includes any claims filed by your customer, or filed by …

Search for answers to common problems and get support from our team.

What is Route? Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage, loss, and theft. If something goes …

Route keeps tabs on your deliveries so you don’t have to. Get notified every step of the way.

How Route’s claims process works; How do I file a claim on behalf of my customer? Claim status definitions; How to check status of a claim; Deadlines to file a claim; Why was my customer’s …