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Oct 16, 2024 · Get the latest Salesforce news. Sign up to get news alerts, behind-the-scenes insights, and research from Salesforce News & Insights
Salesforce Unveils Agentforce–What AI Was Meant to Be
Sep 12, 2024 · Zoom In & How it Works. To deliver this breakthrough technology, Agentforce represents (1) significant innovation in Salesforce Platform; (2) several highly capable, out-of-the-box autonomous agents; (3) a rich set of low-code tools for building, customizing, and deploying agents quickly, easily, and without the complexity and costliness of AI model training or DIY AI projects; and (4) the ...
Salesforce Announces Unified Knowledge, Helping Service …
May 6, 2024 · Salesforce perspective: “In service, more knowledge and more context translates to better answers for agents and customers. Agents and self-serve customers already have the benefit of a full customer profile from the information in Data Cloud.
Salesforce, NVIDIA Forge Strategic Collaboration for AI Agents
Sep 17, 2024 · Salesforce expects billions of its Agentforce Agents to be deployed in the years to come, creating new customer and employee experiences on the Salesforce Platform SAN FRANCISCO – September 17, 2024 – Salesforce [NYSE: CRM] and NVIDIA today announced a strategic collaboration to develop advanced AI capabilities for the enterprise with ...
Salesforce Foundations Upgrade Brings Key Capabilities to …
Sep 5, 2024 · Salesforce perspective: “With Salesforce Foundations, businesses of all sizes and industries can now automate sales, service, marketing, and commerce with unified customer data on a single platform, empowering them to integrate their entire front office and deliver real time, personalized customer experiences to drive revenue, answer service issues, create marketing campaigns, set up ...
Next-Generation AI Models to Power Agentforce - Salesforce
Sep 6, 2024 · Behind the news: To train the xLAM models, Salesforce AI Research created APIGen, a robust, proprietary pipeline for generating high-quality synthetic data. Positive results were almost immediate, with xLAM 8x22b capturing a No. 1 ranking on the Berkeley Leaderboards for function calling, surpassing GPT-4, according to Salesforce’s own ...
Salesforce Debuts New Commerce Cloud with Autonomous …
Sep 16, 2024 · Salesforce today introduced the next generation of Commerce Cloud, unifying every element of commerce — B2C, DTC, and B2B Commerce, Order Management, Payments, and more — on a single, integrated platform powered by enterprise-wide data and trusted AI.
New Salesforce for Retail Innovations Help Personalize Every …
Jan 12, 2023 · Read how Salesforce Payments, Mad Mobile, and Stripe are helping retailers achieve a single view of transactions here. Salesforce for Retail Media is generally available now. Learn more here. Learn more about Salesforce Loyalty Management here. The new Composable Storefront Enhancements are generally available now.
Salesforce Announces the World’s First LLM Benchmark for CRM
Jun 18, 2024 · Salesforce today announced the world’s first LLM benchmark for CRM to help businesses evaluate the rapidly growing number of large language models (LLMs) for use in their customer relationship management (CRM) systems.
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