24K views · 38 reactions | Elderly passenger mistakes airport check-in desk belt for escalator | The Irish Sun | Facebook

A video from an airport check-in counter has gone viral after a passenger thanked airline IndiGo for hiring a staff member with speech and hearing impairment. Shared on social media on November 23, the clip shows the employee patiently and clearly assisting the traveler, who praised the employee’s “calmness and grace”. The passenger said the experience changed his perception of service. He described how the staff member not only completed the check-in process efficiently but did so with a warm s